Privacy Policy

Samson Medical Technologies Pty Ltd (Samson) is committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

In managing your personal data we are bound by the Privacy and Personal Information Protection Act 1988 (NSW) (PPIP Act), the Privacy and Personal Information Protection Regulation 2014 (NSW) (PPIP Regulation) and all related information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

Your Consent

By accessing the website https://samsonmedtech.com or

[https://smt.dearportal.com/] or [https://smtnz.dearportal.com/]

(our “Websites”) you accept the terms of this Privacy Policy and consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and as otherwise permitted under the Privacy Act.

1. What Personal information is collected from you

Some of the information we collect, on its own or when matched with other information, may be personal information about you such as:

• Your Name
• Your Date of Birth
• Your Gender
• Your Street address
• Your Contact information (Email & Mobile)
• Your Profession
• Bank account and credit card details
• Information pertaining to products and services ordered from us and their use
• Officeholder, director and shareholder information

2. How we collect your personal information

We may collect personal information about you from a combination of sources including directly from you, from third parties or from publicly available sources.

Direct Collection

If it is reasonable and practical to do so, we will collect personal information directly from you. This will include contact details and other information relevant to providing services to you. This may take place in a number of ways, such as:

• when you sign up for products or services
• order a product or service from us
• subscribe to a newsletter
• complete a form on our website
• when you provide us with corrected or updated information about you or a property you own.

We may also collect personal information from third parties such as your representatives and/or publicly available sources of information.

Public Sources

The majority of the information we collect about you will be from public records, which we licence from the relevant government departments and agencies.  Third parties from whom we source publicly available information include:

• State Government departments
• Local councils
• ASIC
• White pages

Third Party Suppliers

• Third parties from whom we source other information include:
• Related companies of Samson
• Financial institutions
• Marketing database providers

Collection on Behalf of Others

We collect information on our own behalf and on behalf of others.  Where we collect information on behalf of others, we require that they comply with the Privacy Act and APPs.

3. How we store your personal information

Your use of our website and the electronic storage of your personal information is secured by practices and procedures which we consider are consistent with Australian industry standards.  All orders placed online using a credit card are covered by SSL security technology to protect customer details.  These security measures are designed to ensure your personal information is not subject to unauthorised access, loss or misuse.  If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us (see Contact Us below).

If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information, in accordance with our document and information retention policy.

Notwithstanding the reasonable steps taken to keep information secure, breaches may occur.  In the event of a security incident we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification.  If it is, we will notify affected parties in accordance with Privacy Act requirements.

4. How we use your personal information

Your personal information may be used to:

• Verify your identity
• Assist you to subscribe to our products or services
• Provide the services you require through a number of media
• Administer and manage those services
• Determine the ways the products and services provided to you could be improved
• Send you information and commercial offers relevant to the practice of market research

5. When we disclose your personal information

Direct Marketing by Samson

We may use personal information we have collected about you for the primary purpose of providing our services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.

Where we have obtained your consent, we may also send marketing messages on behalf of our third party commercial partners.

Opt Out
You can opt out of receiving marketing material from us at any time by contacting us by email at customerservice@samsonmedtech.com.

You agree and acknowledge that even if you opt out of receiving marketing material from us, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request to be removed.

Marketing Direct – Direct marketing by third parties

We collect your personal information from third party marketing database providers for the purposes of providing the Marketing Direct product to our subscribers.  The Marketing Direct database is not validated against any other personal information we collect for other purposes.

We obtain contractual warranties from the database providers that the personal information they collect complies with the Privacy Act.

Your personal information may be disclosed to our subscribers for the purposes of direct marketing their products and services to you.  Our terms and conditions with our subscribers require that they comply with the Privacy Act in all direct marketing communications with you.

If you wish to be removed from our Marketing Direct database, please contact our Privacy Officer by email at customerservice@samsonmedtech.com.

Information not used for Direct Marketing

Where we collect information from Government sources in each State and Territory in Australia we do not use this information (or allow or customers and subscriber to use this information) for direct marketing purposes.

Third Parties and your information

We will only collect, store, use or disclose personal information as set out in this Privacy Policy unless we are required by law to use that information to protect our rights or property (or those of any third party), or to avoid injury to any person.

Although the Site may link directly to Websites operated by third parties (Linked Websites), you acknowledge that Linked Websites are not operated by us.  We encourage you to always read the applicable privacy Policy of any Linked Site on entering the Linked Site.  We are not responsible for the content or practices of the Linked Websites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.

6. Sensitive Information

We will not collect any sensitive information from you, revealing your: race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability.

7. Cookies

When you visit the Website the server may attach a "cookie" to your computer's memory.  A “cookie” assists us to store information on how visitors to the Website use it and the pages that may be of most interest.  This information may be used by Samson (including by or on behalf of our third party commercial partners) to provide users of your computer with information that we think may interest the users of your computer.

Cookies also allow us to provide you with more personalised service.  We use cookies to:

• determine whether you have previously accessed our Websites
• store user preferences, identify the pages you have accessed, your IP address and the date, time, login location and duration of your visit
• improve the performance of the Website. For instance, they help pages load quicker
• aid in the security of your use of the Website
• aid in the log-in process
• facilitate administration of the Website
• generate statistics about the use of our Website (including through the use of third party analytics services) to continually improve the Website and customer service, and data products and identify product trends
• help us to serve you relevant advertisements and implement frequency capping procedures

However, this information is not linked to any personal information you may provide to the Website and cannot be used to identify you.

Analytics
We may use third party analytics service providers, including but not limited to Google Analytics, to evaluate and provide us with information about the use of the Website.

Your IP address and other information will be collected by automated means to report on your use of the services. These third-parties use cookies, web beacons, pixels, embedded scripts and other, similar technologies to automatically collect information about your Website use, report Website trends, and help us compile Website metrics.

You can learn about Google’s specific practices by going to www.google.com/policies/privacy/partners/. For more information about how Google Analytics uses your information please click here.

Opting out from Cookies and analytics
You may withdraw or change your cookies consent at any time by modifying your browser settings to accept or decline cookies.

If you choose to configure your computer so that it disables cookies or does not accept them, you may not be able to make full use of the Website.

You may opt-out from Google Analytics here or by downloading the Google Analytics opt-out browser add-on, available at: https://tools.google.com/dlpage/gaoptout.  In some instances, when you opt-out, a new cookie (Opt-Out-Cookie) is placed in your web browser. This tells the third party provider to cease data collection from your browser and prevents advertisements from being delivered to you.

8. Request for Information

You may request access to personal information (including your credit information) we hold about you by contacting the Privacy Officer at the address below. Where we hold information to which you are entitled access, we will endeavour to provide you with a suitable range of choices as to how access is provided (e.g., emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.

If at any time you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.

9. Complaints or Disputes

If you have a complaint about our treatment of your personal information, please contact our Privacy Officer (see Contact Us below).  Our Privacy Officer will consider and if, in our reasonable opinion, necessary, investigate your complaint and endeavour to respond to you within a reasonable period of time.

If we do not adequately answer your concerns, you may be able to make a general complaint to the NSW Privacy Commissioner. If the complaint is accepted, the Privacy Commissioner is only able to conciliate these matters.

9. Miscellaneous

In this policy "personal information" has the same meaning as under the Privacy Act.

This policy is effective from 13^th of July 2022

Samson may vary this Privacy Policy from time to time.  Samson will notify you of these changes by publishing them on the Website.  The current version of this Privacy Policy is located at: /privacy-policy/

10. Contact us

If you have any questions relating to this Privacy Policy or your personal information, please contact us at: customerservice@samsonmedtech.com

Mailing address: 

Samson Medical Technologies Pty Ltd
Suite 3.04, Level 3
8 Rodborough Road
Frenchs Forest NSW 2086

Telephone:       +61 2 9056 5038